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Shipping, Exchanges, and Repairs

SHIPPING

Domestic
All orders are processed and shipped Monday – Friday from 10am – 6pm.
  • Please allow 2-3 business days for your order to be processed.
  • Orders placed after 1pm on Friday will ship the following week.
  • All domestic shipments are shipped via USPS and will require a signature upon delivery if the contents is $500+.
  • Orders may not be shipped to P.O. Boxes or APO/FPO addresses. Please email sales@linnlomo.com if you’d like your order shipped to a P.O. Box or APO/FPO address and we will do our best to accommodate your request.
  • Delivery on products featured on the website www.linnlomo.com will be delivered 7 to 14 business days from order confirmation. 
  • In the case of custom made orders, please allow 14 to 30 business days for delivery from order confirmation.
  • All orders placed outside of New York State will not incur sales tax but will be charged shipping fees.
International 
  • Customers are responsible for all International duties, taxes, and VAT determined by the receiver's country of delivery and charges will be billed to receiver.  
  • If your country is not available to ship to, please email sales@linnlomo.com and we will assist you with your purchase.
 

RETURNS

  • For all exchanges, please email sales@linnlomo.com 
  • Items can only be exchanged for same value or greater unfortunately no returns are accepted. 
  • All custom and sale items are final sale and may not be exchanged.
  • We do not pay for the return of exchanges to be shipped back to LINN LØMO. 
  • We reserve the right to deny unreasonable repairs and exchanges.

 

REPAIRS

Purchased from LINN LØMO

  • For all repair inquiries, please email sales@linnlomo.com. Please include your name, description of the item, photo of the damage, and proof of purchase.
  • Please note that repairs are subject to additional charges based on an assessment of the damage as well as the date of purchase. 
  • If we are able to repair your piece, we will issue you an RA number and instructions on where to ship it to.
  • All repairs are subject to shipping charges.
  • We reserve the right to deny unreasonable repairs or exchanges.

Purchased from Another Retailer

  • Please contact the initial retailer that you originally purchased the piece from.
  • If they are unable to help you, please email sales@linnlomo.com and we will do our best to assist you.

 

LOST OR DAMAGED ITEMS IN TRANSIT

If a package does not arrive, please contact us within 10 business days from confirmation of dispatch to claim insurance on the item through the shipping provider. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If an item has arrived to you or your recipient damaged, please contact us immediately and include a picture of the item showing the damage along with an email explaining the situation. We require the item to be returned to us within 5 business days from date received in the same condition it was received. Once we receive the item, we will then replace your item free of charge.

LOST OR DAMAGED ITEMS 

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

  • the item is seized by Customs or any other government agency.
  • the item is sent to a country where no postal or courier service exists.
  • the loss or damage is the result of an event beyond our reasonable control.
  • the loss or damage occurs after delivery.
  • the item was authorized to be sent without tracking or without insurance.