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Shipping, Returns & Repairs

SHIPPING

Domestic
All orders are processed and shipped Monday – Friday from 10am – 6pm.
  • Please allow 2-3 business days for your order to be processed and shipped.
  • Orders placed after 1pm on Friday will ship the following week.
  • All domestic shipments are shipped via FedEx and will require a signature upon delivery if the contents is $500+.
  • Orders may not be shipped to P.O. Boxes or APO/FPO addresses. Please email sales@linnlomo.com if you’d like your order shipped to a P.O. Box or APO/FPO address and we will do our best to accommodate your request.
  • Delivery on products that are made to order will depend on the estimated production time of the specific piece, so please refer to individual product descriptions for an estimated delivery time.
  • In the case of items available for purchase exclusively online such as the Astral collection, allow 14 business days for delivery.
International 
  • International duties and taxes are calculated and included in your total at checkout.
  • If your country is not available to ship to, please email sales@linnlomo.com and we will assist you with your purchase.
 

RETURNS

  • For all returns and exchanges, please email sales@linnlomo.com
  • All custom and sale pieces as well as those sold exclusively online like the Astral collection are final sale and may not be returned or exchanged.
  • You will be credited in full, minus all shipping charges.
  • We do not pay for returns to be shipped back to LINN LØMO NYC.
  • We reserve the right to deny unreasonable repairs, returns, and exchanges.

 

REPAIRS

Purchased from LINN LØMO

  • For all repair inquiries, please email sales@linnlomo.com. Please include your name, description, photo of the damage, and proof of purchase.
  • If we are able to repair your piece, we will issue you an RA number and instructions on where to ship it to.
  • All repairs are subject to shipping charges.
  • We reserve the right to deny unreasonable repairs, returns, and exchanges.

Purchased from Another Stockist

  • Please contact the stockist that you originally purchased the piece from.
  • If they are unable to help you, please email sales@linnlomo.com and we will do our best to assist you.

 

LOST OR DAMAGED ITEMS

If a package does not arrive, or it arrives damaged, please contact us within 10 business days from confirmation of dispatch to claim insurance on the item. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If an item has arrived to your or recipient damaged, please contact us immediately and include a picture of the item showing the damage along with an email explaining the situation. We require the item to be returned to us within 10 business days from date received in the same condition it was received. Once we receive the item, we will then replace your item free of charge.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

  • the item is seized by Customs or any other government agency.
  • the item is sent to a country where no postal or courier service exists.
  • the loss or damage is the result of an event beyond our reasonable control.
  • the loss or damage occurs after delivery.
  • the item was authorized to be sent without tracking or without insurance.